Frequently Asked Questions
Until you are put into a situation where you need to find a PCH for a loved one, you may not be aware of the process. We are here to answer any questions you may have along the way!
1) When is my loved one ready for a personal care home?
In some cases, a prospective resident is looking at assisted living options, but in many other cases, that responsibility falls to a family member or friend. There are many reasons why someone would consider a personal care home. For instance, an individual becomes uncomfortable with living alone due to the possibilities of falling, illness, safety issues, forgetting to take medications, loneliness, poor nutrition, or difficulty taking care of household responsibilities. When you are ready to make a final decision, call and make an appointment to tour our facility. Bring a list of questions and talk to other residents about how they like living at Life's Promise.
2) What if I am independent, but my spouse needs to be in assisted living or nursing care? Can we still move in? Where would we live?
The individual that is independent is certainly not a problem. The spouse requiring nursing care must be evaluated to assure that Life's Promise is capable of meeting their needs. If these needs can be met, there are several living accommodations available including living together in a suite or separate rooms.
3) What costs are involved?
Rooms prices vary according to room size, bathroom, location and amenities. Prices also vary between Semi-Private Rooms and Private Rooms.
Resident Care Fees are dependent upon the level of care required.
Additional fees are a one time admission fee and if necessary, a wander guard system bracelet is available for residents who may be an elopement risk.
5) Can I bring my pet?
Unfortunately, no pets may be a permanent resident of the facility. Visiting pets are welcome. If a pet is visiting, a copy of their current vaccination record must be provided to the office
7) What are the rights and responsibilities of residents living in PCH's?
The Resident Rights are specified in the Personal Care Home regulations. Residents Rights must be posted in a conspicuous and public place in the home. They include:
• A resident may not be discriminated against because of race, color, religious creed, disability, handicap, ancestry, sexual orientation, national origin, age or sex.
• A resident may not be neglected, intimidated, physically or verbally abused, mistreated, subjected to corporal punishment or disciplined in any way.
• A resident shall be treated with dignity and respect.
• A resident shall be informed of the rules of the home and given 30 days written notice prior to the effective date of a new home rule.
• A resident shall have access to a telephone in the home to make calls in privacy. Non-toll calls shall be without charge to the resident.
• A resident has the right to receive and send mail.
• Outgoing mail may not be opened or read by staff persons unless the resident requests.
• Incoming mail may not be opened or read by staff persons unless upon the request of the resident or the resident's designated person.
• A resident has the right to communicate privately with and access the local ombudsman.
• A resident has the right to practice the religion or faith of the resident's choice, or not to practice any religion or faith.
• A resident shall receive assistance in accessing health services.
• A resident shall receive assistance in obtaining and keeping clean, seasonal clothing.
• A resident has the right to access, review and request corrections to the resident's record.
• A resident has the right to furnish his room and purchase, receive, use and retain personal clothing and possessions.
• A resident has the right to leave and return to the home at times consistent with the home rules and the resident's support plan.
• A resident has the right to relocate and to request and receive assistance, from the home, in relocating to another facility.
• A resident has the right to freely associate, organize and communicate with others privately.
• A resident shall be free from restraints.
• A resident shall be compensated in accordance with State and Federal labor laws for labor performed on behalf of the home.
• A resident has the right to receive visitors for a minimum of 12 hours daily, 7 days per week.
• A resident has the right to privacy of self and possessions.
• A resident has the right to file complaints with any individual or agency and recommend changes in policies, home rules and services of the home without intimidation, retaliation or threat of discharge.
• A resident has the right to remain in the home, as long as it is operating with a license.
• A resident has the right to receive services contracted for in the resident-home contract.
• A resident has the right to use both the home's procedures and external procedures to appeal involuntary discharge.
• A resident has the right to a system to safeguard money and property.
• A resident has the right to choose his own health care providers.